Last updated: 20 July 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the order has been communicated to the seller/merchant listed on the Platform and they have initiated the process of shipping it, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Exotaria Care does not accept cancellation requests for perishable items like feeder insects or other consumables. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team within 7 days of receipt. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. In case you feel the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. Our customer service team will take an appropriate decision after looking into your complaint.
In case of complaints regarding products that come with a manufacturer's warranty, please refer the issue to the manufacturer.
Approved refunds will take 7 days to be processed to you.